Customer service distinguishes one brand from another. As a small business owner, you probably compromise on any aspects, but superior customer support shouldn’t be one of the inclusions. You need to ensure that every call is answered, and for that, you need a professional team. If the expected number of calls per month is less than fifty, it doesn’t really sound profitable to have an in-house team of receptionists. A good alternative is a phone answering service, and there are plenty to choose from. In this post, we take a quick look at the pros and cons of such services.
The amazing advantages
First and foremost, call answering services allow you to have an experienced and trained team without having them on the payroll. For small businesses, this can be a huge advantage, because they are assured that every call will be answered and transferred, if required. Also, the right service can take down notes and leads, in case the concerned client is not available.
Secondly, you can save big on the pricing and operational costs. For example, if you check Reception HQ pricing, you will realize that they have standard packages, which can be further upgrade when required. You only pay for a fixed number of calls that you expect.
The professionals working for these companies are extremely experienced, and you can get considerable assistance on all aspects, including custom scripts and responses. Most companies can accept your existing phone number or can assign one or more dedicated lines, as required.
The cons worth noting
Sadly, not all answering services are as good as they claim, so you have to be careful in that regard. Also, it is pertinent that you keep a check on the requirements of your business and select a plan, because the package needs to be adequate for your needs. Not to forget, some services save money by hiring untrained professionals, so you must know the hiring process too.
There’s no denying that call answering services are handy and can help your small business, but don’t shy away from doing some initial homework. You need to know what you can expect and get from the concerned service, and if possible, test their services for a week. Also, it is a good idea to evaluate the experience of the company selected, because a firm with offshore clients will always have better services on offer.